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SHIPPING POLICY

Last Updated: August 28, 2026

Thank you for shopping at diagvo.shop, operated by PLM OÜ. We are committed to providing a clear and reliable shipping experience. This Shipping Policy explains our order processing, shipping costs, estimated delivery times, tracking, delivery issues, and other important shipping information.

1. ORDER PROCESSING TIME

Orders are generally processed within 1 business day after successful payment confirmation.

Orders placed on weekends or public holidays will normally be processed on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email where applicable.

Please ensure that your shipping address and contact information are complete and accurate before submitting your order.

2. SHIPPING COST

We offer FREE SHIPPING on all eligible orders placed through diagvo.shop.

Standard Shipping Fee: €0.00

There is no minimum purchase amount required for standard free shipping unless otherwise clearly stated during checkout.

Any optional expedited or special shipping service, if offered, may be subject to additional charges. Any such charges will be clearly displayed before you complete your purchase.

3. ESTIMATED DELIVERY TIME

Our standard estimated delivery time is:

3–7 business days

The estimated delivery period begins after your order has been processed and handed over for shipment.

Our normal order timeline is therefore:

Processing Time: Within 1 business day
Estimated Shipping/Delivery Time: 3–7 business days
Standard Shipping Cost: FREE (€0.00)

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

4. SHIPPING DESTINATIONS

We ship orders to the destinations available for selection during checkout on diagvo.shop.

Shipping availability may depend on your delivery address, product availability, carrier service coverage, and applicable shipping restrictions.

If we are unable to ship an order to your selected destination, we will contact you using the information provided with your order and provide an appropriate solution, which may include cancellation and a refund.

5. ORDER CONFIRMATION

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review your order confirmation carefully.

If you notice an error in your:

Name;
Shipping address;
Product selection;
Quantity; or
Other order information,

please contact us as soon as possible at t23893020@gmail.com.

We will make reasonable efforts to correct your information before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.

6. SHIPPING CONFIRMATION & TRACKING

When tracking information is available, you will receive a shipping confirmation containing your tracking details after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Tracking information may not become active immediately after shipment.

If you have not received tracking information or believe there is a problem with your shipment, please contact us at t23893020@gmail.com.

7. DELIVERY DELAYS

Although we aim to deliver orders within 3–7 business days, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

Carrier or transportation delays;
Severe weather;
Public holidays;
Customs or border processing, where applicable;
Unexpected transportation disruptions;
High seasonal shipping volumes; or
Incorrect or incomplete shipping information.

If your order is significantly delayed, please contact us at t23893020@gmail.com, and we will assist you in checking the shipment status.

Nothing in this section limits any mandatory consumer rights regarding delayed or failed delivery under applicable law.

8. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

Recipient name;
Street address;
Apartment or unit number, where applicable;
Postal code;
City;
Country; and
Contact information.

If you discover an error after placing your order, contact us immediately at t23893020@gmail.com.

If an order has already been shipped, we may not be able to modify or redirect the delivery address.

Additional shipping costs resulting from an incorrect address provided by the customer may be the customer's responsibility where permitted by applicable law.

9. LOST OR MISSING PACKAGES

If your tracking information indicates that your package has been delivered but you have not received it, please first check:

Around the delivery location;
With members of your household;
With neighbors, where appropriate; and
With the relevant shipping carrier.

If you are still unable to locate your package, please contact us at t23893020@gmail.com.

We will review the situation and, where appropriate, work with the shipping carrier to investigate the delivery.

If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable law.

10. DAMAGED PACKAGES

Please inspect your package and product as soon as possible after delivery.

If your order arrives damaged, defective, or contains an incorrect item, please contact us promptly at:

Email: t23893020@gmail.com

Please provide:

Your order number;
A description of the problem; and
Clear photos showing the product and/or packaging where relevant.

We will review the issue and provide an appropriate solution.

Returns and refunds for damaged, defective, or incorrect products will be handled in accordance with our Return & Refund Policy and applicable consumer law.

11. CUSTOMS, DUTIES & TAXES

Where international shipments are available, customs duties, import taxes, VAT, or other government charges may apply depending on the destination and applicable law.

Any charges that are not included in the price displayed at checkout will be handled in accordance with applicable law and the information provided to you during the purchasing process.

We recommend reviewing the final order amount and shipping information displayed at checkout before completing your purchase.

12. ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at t23893020@gmail.com.

We will make reasonable efforts to process your cancellation request before the order is shipped.

However, once an order has entered fulfillment or has been shipped, we may not be able to cancel it.

If your order has already been shipped, you may request a return after receiving it in accordance with our Return & Refund Policy and any applicable statutory consumer rights.

13. RETURNS & REFUNDS

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

We offer a 30-day return policy, subject to the eligibility requirements stated in that policy.

Consumers may also have additional statutory rights, including the applicable 14-day right of withdrawal for eligible EU distance purchases.

For return or refund assistance, please contact: