RETURN & REFUND POLICY

Last Updated: August 28, 2026

Thank you for shopping at diagvo.shop, operated by PLM OÜ. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for returns, exchanges, damaged or incorrect items, cancellations under applicable EU consumer law, and refunds.

1. 30-DAY RETURN POLICY

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return under our 30-day return policy, your item must:

• Be in the same condition in which you received it;

• Be unworn, unused, and undamaged;

• Include all original tags, accessories, manuals, and components, where applicable;

• Be returned in its original packaging; and

• Be accompanied by a receipt, order confirmation, or other valid proof of purchase.

Items that do not meet these conditions may not be accepted under our voluntary 30-day return policy, subject to any mandatory consumer rights that apply.

2. HOW TO START A RETURN

To request a return, please contact us at:

Email: t23893020@gmail.com

Please provide your order number, customer name, reason for the return, and relevant photos if the product is damaged, defective, or incorrect.

Returns must be sent to:

PLM OÜ
Kirsi tn 4-21
76606 Keila
Harju maakond
Estonia

Please do not send your item back before contacting us.

If your return is accepted, we will provide you with return instructions and information about how and where to send your package. Where applicable, we will also provide a return shipping label.

Items sent back to us without first requesting a return may not be accepted.

For any questions regarding a return, please contact us at t23893020@gmail.com.

3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as possible after delivery.

If your item is defective, damaged, or different from what you ordered, please contact us promptly at t23893020@gmail.com so that we can evaluate the issue and provide an appropriate solution.

When contacting us, please provide:

• Your order number;

• A description of the issue; and

• Photos or other relevant evidence showing the damage, defect, or incorrect item.

If the issue is confirmed, we will provide an appropriate remedy in accordance with applicable consumer law.

4. EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of products may not be eligible for return, including:

• Perishable goods, such as food, flowers, or plants;

• Custom-made, personalized, or special-order products;

• Personal care goods where return is restricted for hygiene or health reasons after opening;

• Hazardous materials;

• Flammable liquids or gases; and

• Gift cards.

Please contact us at t23893020@gmail.com if you have questions about whether a specific item is eligible for return.

Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.

5. SALE ITEMS

Unless otherwise stated, sale or promotional items are subject to the same statutory consumer rights as other purchases.

Any additional voluntary return conditions applicable to promotional or clearance items will be clearly disclosed at the time of purchase.

6. EXCHANGES

The fastest way to receive a different product is to return the item you currently have in accordance with this policy.

Once your return has been accepted, you may place a separate order for the replacement product.

If you received a defective, damaged, or incorrect product, please contact us first so that we can determine the appropriate solution.

7. EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer in the European Union and the statutory right of withdrawal applies to your purchase, you generally have the right to withdraw from the purchase within 14 days without giving a reason.

The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods, subject to applicable law and statutory exceptions.

To exercise your right of withdrawal, please contact us at:

Email: t23893020@gmail.com

You must clearly inform us of your decision to withdraw from the purchase within the applicable withdrawal period.

The statutory EU right of withdrawal is separate from our voluntary 30-day return policy and is not intended to restrict any mandatory consumer rights available to you.

8. RETURN SHIPPING

Return shipping arrangements depend on the reason for the return.

If the product is confirmed to be damaged, defective, or incorrect, we will provide appropriate return instructions and cover reasonable return shipping costs where required by applicable law.

For voluntary returns based on a change of mind under our 30-day return policy, return shipping costs may be the customer's responsibility unless otherwise agreed or required by applicable law.

Please contact us before returning any product so that we can provide the correct return instructions.

9. REFUNDS

We will notify you once we have received and inspected your returned item and inform you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:

Email: t23893020@gmail.com

10. REFUND AMOUNT

For eligible returns, refunds will be processed in accordance with this policy and applicable consumer law.

Where required by applicable law, the refund may include the original standard delivery charges.

Additional delivery costs resulting from the customer's choice of a delivery method more expensive than the standard delivery option may not be refundable where permitted by law.

11. REFUND METHOD

Approved refunds will normally be issued using the same payment method used for the original purchase, unless otherwise agreed or required by applicable law.

We do not normally issue refunds through an unrelated payment method.

12. CONTACT INFORMATION

If you have any questions about returns, refunds, exchanges, or this policy, please contact us:

Store: diagvo.shop
Company: PLM OÜ
Email: t23893020@gmail.com
Address: Kirsi tn 4-21, 76606 Keila, Harju maakond, Estonia
Registration No.: 16320652

We recommend contacting us before returning any product so that we can provide the correct return instructions.