FREQUENTLY ASKED QUESTIONS (FAQ)
Last Updated: August 28, 2026
1. What is the automotive diagnostic tool used for?
Our automotive diagnostic tool is designed to help users identify and analyze vehicle system issues.
Depending on the vehicle and supported functions, it can assist with:
- Vehicle system diagnostics;
- Reading and clearing diagnostic trouble codes (DTCs);
- Viewing diagnostic information;
- Accessing supported service functions; and
- Performing compatible vehicle maintenance and diagnostic tasks.
Available functions may vary depending on the vehicle's brand, model, year, system, and configuration.
2. Which vehicles are compatible with the diagnostic tool?
The diagnostic tool supports a wide range of vehicle brands and models.
However, compatibility and available diagnostic or service functions can vary depending on the specific vehicle manufacturer, model, model year, ECU, and system configuration.
If you are unsure whether the device supports your vehicle or a particular function, please contact us at t23893020@gmail.com before ordering and provide your vehicle's brand, model, year, and required diagnostic function.
3. What functions does the diagnostic tool support?
Depending on vehicle compatibility, the device may support functions such as:
- System diagnostics;
- Reading and clearing fault codes;
- DTC queries;
- Vehicle diagnostic information;
- Supported special/service functions;
- Data management; and
- Software-related diagnostic features.
The device also provides connectivity features such as Wi-Fi and Bluetooth where supported.
Specific functions are not guaranteed for every vehicle. Please check compatibility before purchasing if you require a particular diagnostic or service function.
4. How long does shipping take?
Orders are generally processed within 1 business day after successful payment confirmation.
Our standard estimated delivery time is:
3–7 business days
Business days generally refer to Monday through Friday, excluding applicable public holidays.
Once tracking information becomes available, it will be provided to you where applicable.
For shipping questions, please contact t23893020@gmail.com.
5. Do you offer free shipping?
Yes. diagvo.shop offers FREE standard shipping (€0.00) on eligible orders.
There is no minimum purchase amount required for our standard free shipping unless otherwise clearly stated during checkout.
If an optional expedited or special delivery service is available, any additional cost will be clearly displayed before you complete your purchase.
6. Can I return my diagnostic tool?
Yes. We offer a 30-day return policy, meaning you have 30 days after receiving your order to request an eligible return.
For a voluntary return, the product should generally be:
- In the same condition in which you received it;
- Unused and undamaged;
- Complete with its original accessories, manuals, and components;
- In its original packaging; and
- Accompanied by valid proof of purchase.
Please contact t23893020@gmail.com before returning any product. Do not send a return without first receiving return instructions from us.
7. Do EU customers have a 14-day right of withdrawal?
Where applicable, consumers in the European Union generally have a statutory 14-day right of withdrawal for eligible distance purchases, subject to applicable conditions and legal exceptions.
This statutory right is separate from our voluntary 30-day return policy and is not intended to reduce any mandatory consumer rights.
To request a withdrawal or return, please contact us at t23893020@gmail.com.
8. What should I do if my product arrives damaged, defective, or incorrect?
Please inspect your order as soon as possible after delivery.
If your diagnostic tool arrives damaged, defective, or different from what you ordered, contact us promptly at:
Email: t23893020@gmail.com
Please provide your order number, a description of the issue, and clear photos or other relevant evidence.
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.
Customer Support
Store: diagvo.shop
Company: PLM OÜ
Email: t23893020@gmail.com
Address: Kirsi tn 4-21, 76606 Keila, Harju maakond, Estonia
Business Registration Number: 16320652